Shipping and Returns

SHIPPING AND RETURNS

CLAUSE 1 – ORDERS, SHIPPING AND RETURNS

1.1 We can ship products anywhere in Malaysia via our shipping partners. When you place an order, we will estimate the delivery date based upon the availability of your item(s), shipping method selected and your shipment’s destination.

1.2 Our shipping charges in Malaysia are determined on whether you are in West Malaysia or East Malaysia.

1.3 The orders will be processed as soon as you place your order. We reserve the rights to refuse any order in case the products are unavailable at the moment, credit limits are hard to agree upon (or have been exceeded) or if the payment for the products have not been received as discussed.

1.4 If you wish to change any details once ordered, you may send us email or text us directly to explain your requirements within 24 hours and we may charge additional fee to implement the changes. Time extension would automatically be applied to the order.

1.5 It is your responsibility to send us the correct shipping address. We will not be liable for any error in the shipping address.

1.6 Payments must be made in advanced in order for us to process the order. It may take up to 3-5 business days to deliver the orders (the delivery time might varies depending on the location). We are not liable if there are any delay in shipping due to unknown factors. However, you can email us at tunasyreen@tnabeauty.com.

1.7 We do not offer refunds once the order is processed.

1.8 We will not be liable for any product that is damaged due to delivery matters.

CLAUSE 2 – PRE-ORDERS, SHIPPING AND RETURNS

2.1 We shall from time to time make available the pre-order service of any upcoming new products and/or out of stock products.

2.2 Upon availability of the service mentioned in Clause 2.1 above, you may place your order of the relevant products with us within the stipulated period of time.

2.3 Save and except on limited and excessive demand of the products, we shall use our best endeavour to obtain your pre-order from the relevant companies.

2.4 Provided always that once you have successfully placed the pre-order of the relevant products, you are not allowed to cancel, amend and/or make any changes of the said pre-order. Failure to comply to this term shall render you to be blacklisted from purchasing from our website.

2.5 The shipping period of the pre-order products may vary between 3-5 weeks from the date of the successful pre-order has been made.

2.6 For the avoidance of doubt, other terms mentioned in Clause 1 above shall also be incorporated in this Clause whenever necessary.